Connected Operations
Keep essential venue workflows working together.
Software
Point of SaleCRMRedemptionBookingsReportsAnalytics
ARCAMASTER VENUE MANAGEMENT PLATFORMOne Platform.
One Platform.
Total Control.
Connect sales, customer relationships, redemption, bookings, reporting and analytics in one integrated platform built for modern entertainment venues.
ArcaMaster brings your essential venue operations together, helping your team work more efficiently, serve guests more effectively and make informed business decisions.
CONNECTED VENUE MANAGEMENT
One Platform. Every Operation.
Run your venue through one connected software ecosystem. From the first booking and point-of-sale transaction to customer engagement, prize redemption and business analysis, ArcaMaster keeps every part of your operation working together.
Centralized Data
Maintain consistent information across every software module.
Better Guest Experiences
Support a smoother journey from booking to purchase and rewards.
Actionable Business Insights
Turn operational data into clearer business decisions.
CORE SOFTWARE MODULES
Everything Your Venue Needs to Operate
Choose the capabilities your venue needs today and expand through one connected ArcaMaster ecosystem as your operation grows.
Sell & serve
Point of Sale
Bring tickets, game card top-ups, packages, and food & beverage sales together with integrated POS and self-service tools.
- Admissions, game credits and attraction packages
- Food, beverage and retail in the sales workflow
- Connected guest accounts, offers and recharge
Every Sale. Connected.
Keep counter service moving with the guest and purchase information in one place.
See the Point of Sale workflow
- Find the guest account and select a ticket, package or recharge.
- Apply the configured pricing or promotion and complete payment.
- Connect the transaction to guest value and daily reporting.
Know & retain
CRM
Manage memberships, track balances and play history, and create targeted offers that encourage guests to return.
- Memberships, balances and visit history
- Guest segments based on activity and value
- Targeted promotions and repeat-visit rewards
Know Your Guests. Build Loyalty.
Give returning guests a more relevant experience and teams a useful customer history.
See the CRM workflow
- Connect purchases, bookings and play to a guest profile.
- Review membership status, balances and previous activity.
- Use configured offers and rewards to support the next visit.
Redeem & reward
Redemption
Make prize redemption simple with points and ticket exchanges, real-time inventory tracking, and stock alerts.
- Points and ticket exchange for prizes
- Prize inventory updates after redemption
- Stock visibility and low-stock alerts
Turn Tickets into Rewards.
Make the final reward easier for guests while keeping prize stock accurate.
See the Redemption workflow
- Look up the guest’s available tickets or reward points.
- Select an eligible prize and complete the exchange.
- Update the guest balance and prize inventory together.
Reserve & welcome
Bookings
Let guests book parties, activities, and play sessions online, with a connected experience from reservation to check-in.
- Online parties, activities and timed sessions
- Configurable packages and reservation details
- Connected check-in, guest records and waiver workflows
Reserve. Play. Celebrate.
Prepare for arrivals before guests reach the front desk.
See the Bookings workflow
- Let guests choose the activity, package and available session.
- Keep reservation details connected to the guest record.
- Confirm the booking and configured entry requirements at check-in.
Review & reconcile
Reports
Access customizable reports by time, machine, or customer segment, with visibility into revenue and daily operations.
- Sales, payment and daily operating records
- Views by period, machine or customer segment
- Exportable information for finance and operations
Your Operations. Clearly Reported.
Give managers a consistent record of what happened across the operating day.
See the Reports workflow
- Choose the reporting period and relevant venue or activity.
- Review transactions, revenue and operating totals.
- Export the information needed for reconciliation and management.
Understand & improve
Analytics
Explore machine performance, guest preferences, and peak-time trends to guide decisions across your venue.
- Machine revenue, popularity and utilization
- Guest preferences and peak-time patterns
- Payout and performance comparisons
Understand Performance. Inform Decisions.
Use connected activity to inform game mix, staffing and promotion decisions.
See the Analytics workflow
- Compare machine performance and play patterns over time.
- Identify popular games, quieter periods and changes in demand.
- Use those patterns to review placement, offers and operating plans.
ONE CONNECTED ECOSYSTEM
Connected From Booking to Business Insight
Every ArcaMaster module works as part of one connected ecosystem. Guest activity can flow between bookings, customer records, sales, redemption, reports and analytics through shared venue data.
Bookings→CRM→Point of Sale→RedemptionShared Venue Data
ReportsAnalytics
Connect guest interactions across bookings, purchases, memberships and rewards.
Give teams consistent access to the information they need across the venue.
Bring operational data together for clearer reporting and meaningful analysis.
REPORTS + ANALYTICS
Reports and Analytics, Working Together
Reports provide the structured records your team needs for daily management. Analytics turns connected venue data into trends, comparisons and actionable business insights.
Reports
Understand What Happened
- Structured operational records
- Sales, payment and inventory details
- Attendance and booking summaries
- Daily management and reconciliation
Analytics
Discover What It Means
- Visual trends and performance indicators
- Revenue and customer behavior insights
- Product and venue comparisons
- Strategic planning and optimization
BEYOND THE COUNTER
Connect the workflows around every visit.
Bring the six core software categories together with the access, payment and service workflows your venue needs.
Waivers & Access
Connect signed agreements, memberships and timed entitlements to entry validation.
Explore the workflow ↗Loyalty & Promotions
Use CRM segments, stored value and configured offers to encourage return visits.
Explore the workflow ↗Self-Service
Connect package purchase, registration and recharge with compatible venue kiosks.
Explore the workflow ↗Multi-Venue Visibility
Use shared permissions and location-level reporting to support distributed operations.
Explore the workflow ↗Modules, payment options and device compatibility are confirmed for your venue configuration during project planning.
SUPPORTED VENUE TYPES
Designed for Modern Entertainment Venues
PLANNING YOUR PLATFORM
A clearer path to your next step.
Start with the workflows you need, then confirm how the software and hardware will work together.
Review compatibility →Can we start with the workflows we need today?
Start by identifying the guest journey and operational priorities that matter most. The team can then confirm the required software modules, device dependencies and expansion plan.
How are Reports different from Analytics?
Reports organize operational records for daily review and reconciliation. Analytics helps you interpret patterns, compare performance and plan improvements using connected venue activity.
Can software connect to our existing hardware and payments?
Compatibility depends on the model, interface, payment provider and market. Share your device inventory and payment requirements so the proposed configuration can be reviewed.
What should we bring to a software demonstration?
Share your venue type, number of locations, current systems and the workflows you want to improve. Include any booking, membership, redemption or reporting requirements.
READY TO CONNECT YOUR VENUE?
Bring Every Part of Your Venue Together
Discover how ArcaMaster can connect your sales, customers, bookings, redemption and business data through one integrated software platform.