FAQ
Questions, answered.
Quick and clear.
Common questions about ArcaMaster hardware, software, and venue projects — with the details teams ask us most.
Help Center
Browse by topic
Hardware — readers, kiosks, counters4 articles
Software — CRM, Reports, POS6 articles
Venue — which modules fit3 articles
Project — plan a rollout2 articles
Answered98% found their answer
Hardware Questions
+Which hardware is in the current catalog?
The catalog includes readers, ArcaPay, kiosks, gates, ticket stations, token changers, cashier workstations and handheld POS.
+Can cards and wristbands carry guest value?
Configured cards and wristbands can support credits, time, memberships and access entitlements.
+Where can I get exact specifications?
Request specifications for the model and installation. Do not assume that optional payments or interfaces are included in every configuration.
Software Questions
+What does ArcaMaster Cloud connect?
The platform connects guest accounts, payments, stored value, access, redemption and reporting through configured software modules.
+Can we start with one workflow?
A project can begin with the workflow that matters most. Confirm module dependencies and expansion requirements during planning.
+Can it support bookings and memberships?
The existing software range includes booking, guest profiles, memberships and promotions. Rules are configured around the venue.
Venue Questions
+Can guests book parties online?
ArcaMaster's booking module supports online reservations for parties and special events, with on-site check-in through supported venue workflows.
+How are points and tickets used for prize redemption?
Guests can exchange points or tickets for prizes through the redemption system. Inventory tracking and stock alerts support the venue's prize management.
+Which modules are relevant to my entertainment venue?
It depends on your attractions — most venues use CRM, bookings, POS, and redemption, with Analytics and Reports for oversight. Tell us your setup and we'll map the right mix.
Project Questions
+What information should I provide when discussing a project?
Tell our team your venue type, location, planned equipment, and the guest workflows you need to support. For an existing product issue, include the model and a description of the problem.